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Certified Customer Interaction Specialist ( CCIS )
CCIS® is for individuals who have been working as Customer-Service professionals in BPO organizations for some time and who now desire to grow faster in their careers and attain frontline leadership roles sooner than later. BCI assesses CCIS® applicants to evaluate their knowledge and understanding of aspects related to customer service, call management and team playing.


A typical CCIS® Certified professional exhibits an all-round potential of performing complex customer-service tasks and functions in any large BPO. A CCIS® Certified professional is

  • Aptly Qualified & Educated: A Bachelor’s degree holder in either humanities, business, technology/ engineering or even life sciences. (S)he may have also undergone formal training in Customer Service and may also hold a CCIP® certification from BCI.


  • Aptly Experienced: Would typically carry a minimum of 1 year of Customer Service experience in a Contact-Center and her/ his work experience and professional achievements would show intensive exposure to delivering a range of customer services in contact centers.


  • Aptly Aware & Exposed: CCIS® is awarded after comprehensively testing a registrant's knowledge & awareness of all contemporary concepts and processes in customer service, help desk and back office work commonly handled in BPO Service Provider organizations. In addition, they would also know about the latest performance and quality metrics and standards deployed in global BPO organizations across domains and verticals. The CCIS® Certified show a good understanding of issues related to Call management, call handling, and performance target achievement.

  • Aptly Skilled & Competent: The CCIS® certified exhibit skills in all common customer service delivery tasks including managing irate and difficult customers, telehelp and teleselling. They show experience of handling and managing stress, impatience, restlessness and anger at workplace. They are also skilled in spreadsheets, word-processing, typing and document arrangement.



Training Requirements: 2 years of working Experience as a customer care executive or call center agent.